If by courier service, at: CIGNA National Appeals (#188011) c/o of ACS 5810 Brainerd Rd, Chattanooga, TN 37411 If by Fax to: 1.877.815.4827 D. Reason for Appeal (Required) Provider Name: Contact Number: Member Name : DOS: How to file an expedited or fast grievance: In collaboration with clients and benefits consultants, we. 11 Claim Appeal Process ... contact CIGNA customer service at the toll-free number … You can call Meritain Health at (800) 748-0003 toll free number, write an email, fill out a contact form on their website www.meritain.com, or write a letter to Meritain Health, 300 Corporate Parkway, Buffalo, New York, 14226, United States. To appeal a claim with Aetna, you can either fill out and mail their Member Complaint and Appeal Form or call their Member Services phone number. Aetna’s timely filing deadline is within 180 days of getting the denial letter. If the member’s identification card is not available, refer to Cigna’s . Providers may fax written Claims Appeals to 1 (877) 809-0783 or mail them to: Cigna Appeals and Complaints Department P.O. For information about the total number of grievances, appeals and exceptions filed with KelseyCare Advantage, please contact KelseyCare Advantage using the phone numbers listed above. Outside of member state of residence. CIGNA Healthcare of Arizona provides health care and other related benefits products and services that are offered through the workplace. Provider Appeal Process: HMO If the complaint is not resolved to your satisfaction, you may submit an appeal request to the address above within 30 days from the date of the response letter to the complaint. We may be able to resolve your issue quickly outside of the formal appeal process. FAX: 1-713-442-9536. Medicare. cultures. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. If the ID card includes the “GWH-Cigna” or “G” indicators If the ID card includes the “Cigna-HealthSpring” indicator For all other appeals; Cigna Healthcare Inc. National Appeals Unit (NAO) PO Box 188011 Chattanooga, TN 37422: Cigna-HealthSpring AZ Medicare Appeals Unit 25500 N Norterra Dr. Building B Phoenix, AZ 85085-8200 Gilsbar is a third-party administrator of multiple, complex insurance plans and integrated TPA services. I have now had to involve my lawyer in this originally simple DME order." Chattanooga, TN 37422-8062 . Available for PC, iOS and Android. OrthoNet Home. We have detailed each step of our appeals process: 1. If you are not satisfied, we will provide information on other options that may be available. We work with employers and employees to deliver self-funded health and benefits solutions. Note: Fee Schedule or reimbursement terms for multiple patients may not require individual appeals. It's that simple. Cigna is committed to working with you to help our nation's Medicare and Medicaid beneficiaries live healthier, more active lives through personalized, affordable, and easy-to-use health care solutions. In most cases, providers and facilities file claims for you. LHL009. HIPAA. Employment Opportunity in DOL (OASAM) 202-693-7690 Belgium. File individual electronic appeals through Cigna-HealthSpring's Provider Portal. CIGNA HealthCare Contact Telephone or Facsimile Number OR, FAX IT TO: Member/Patient Signature Date WHEN COMPLETED, MAIL THIS FORM TO: CIGNA HealthCare of California, Inc. National Appeals Unit P.O. The Cigna name, logos, and other Cigna marks are owned by Cigna … P.O. For all support-related inquiries, please contact our Customer Service department at 1-800-442-7247 . This website is provided by Cigna European Services (UK) Limited, a company incorporated in England and Wales having its registered address at 13th Floor, 5 Aldermanbury Square, London EC2V 7HR and registered number 00199739. Appeals should be sent to the following address: Welcome to the Cigna® CarePlan (Medicare-Medicaid Plan) website where people with Medicare and Medicaid get all their benefits in 1 simple plan. Box 1358. Cigna can provide interpreter and translation services in over 170 languages. BAS believes in providing customers with personalized, one-on-one service. For Employers. Members will receive ID cards in the mail reflecting the new Cigna Group Number which is effective 3/1/2021. It's that simple. Australia. This consent is not required to purchase products or services from CareAllies. In support of this goal, we have put a process in place to address your concerns and complaints. Real Results. Submit appeals to: Cigna Attn: Appeals Unit PO Box 24087 Nashville, TN 37202 Fax: 1-800-931-0149 . WebTPA is actively monitoring the COVID-19 situation as it relates to our clients, members, partners and employees. The address is on the denial letter or Explanation of Benefits (EOB) statement in question. Call CIGNA Behavioral Health using the phone number on your ID card or benefit brochure, and speak to a representative if you have a complaint or question about the following: 01/02/2019 provider news: No longer accepting faxes for record requests and appeals starting March 4. 222 West Las Colinas Boulevard Suite 500N Irving, Texas 75039 214.574.3546 Cigna Payer Solutions Welcome to the Cigna Payer Solutions Web site. KelseyCare Advantage. Mail. Key product lines include health care products and services, such as medical, pharmacy, behavioral health, clinical information management, dental and vision benefits, and case and disease management; and group disability, life and accident insurance. You can call Cigna at (800) 238-2125 toll free number, write an email, fill out a contact form on their website www.cigna.com, or write a letter to Cigna Corporation, 900 Cottage Grove Road, Bloomfield, Connecticut, 18505, United States. We are committed to working with you to help your patients gain access to quality transplant services and benefits. Cigna-HealthSpring CarePlan Attention: Appeals, Complaints, and Grievances Department P.O. Cigna-HealthSpring Claims Address Mail Paper Claims to: Cigna-HealthSpring PO Box 981706 El Paso, TX 79998 Mail Appeals to: Cigna-HealthSpring PO Box 24087 Nashville, TN 37202 Phone 1-800-MEDICARE (1-800-633-4227) For specific billing questions and questions about your claims, medical records, or expenses, log into your secure Medicare account, or call us at 1-800-MEDICARE.. Cigna LifeSOURCE Transplant Network®, one of the nation’s leading transplant networks in the industry, has contracts with over 800 transplant programs at more than 170 independent transplant facilities. If you experience issues with the portal, please contact one of the following: For questions regarding claims, eligibility, benefits, copays, status of claims/authorizations, and other inquiries (g. … Employee Polygraph Protection Act (EPPA) 1-866-487-9243* Employee Protections – Mass Transit. Contact the Cigna Customer Support Department at the toll-free number listed on the back of the Cigna customer's ID card to review any claim denials or payment decisions. COVID-19 Updates. As problem-solvers, innovators and collaborators, our team pairs. Allied is a national healthcare solutions company that supports healthy workplace. Electronic claims may be submitted through: www.claimstatmcis.com | Use Payor ID: 62308. To verify transplant benefits and get pre-authorization for transplant services for your patients with Cigna Health Care coverage, please call 1.800.668.9682 to speak with a representative in the Cigna LifeSOURCE Transplant Case Management Department. Empowering the Improvement of Care. Go To Cigna website. 2140 Antwerpen. Ambetter from Arizona Complete Health - Arizona. Contact Cigna Customer Service at the toll-free number listed on the back of the patient’s Cigna ID card to review any adverse determinations/payment reductions. The New MVP Provider Resource Manual is now easier to access, has improved search functionality and has been streamlined to increase usability. You or your representative (Including a physician on your behalf) may appeal the adverse decision related to your coverage. Box 9165 Hingham, MA 02043-9165 www.medicarenhic.com IVR: (866) 419-9458 update, please feel free to contact the Cigna-HealthSpring Provider Service Center at 1-800-230-6138, or you may reach out to your local Network Operations Representative. Member Services toll-free number: 1-800-668-3813 TTY 711. If it does, please call Cigna HealthCare Member Services at 1.800.244.6224 The hearing impaired may call the California Relay Service at 1.800.735.2929 or 1.888.877.5378. or the toll-free number on your Cigna HealthCare Identification Card. The Provider Service Center helps with contracting, patient services, precertification and many other questions. COVID-19 Testing Alert. Contact Cigna's Customer Service Department at the toll-free number listed on the back of your ID card to review any adverse coverage determinations/payment reductions. CIGNA – 1-877-229-4942 Employee Assistance Program: 800-878-5470 Behavioral Health Managed Care: 877-906-7661 Toll free number. Empowering the Improvement of Care. OrthoNet is the leading orthopaedic specialty benefit management company in the United States. Know the tactics used by the insurance companies. Healthcare providers can submit claims directly through the Emdeon-Change Healthcare clearinghouse and leverage Allied’s electronic claims processing software to reduce claim payment turnaround time. The address on this form is used exclusively for appeals. It was Cigna/Carecentr/Apria who told me to select a specific model number, model name and I … Providers must request Claim Appeals within 120 days from the date of remittance of the Explanation of Payment (EOP). To obtain the aggregate number of Cigna-HealthSpring CarePlan grievances, appeals, and exceptions, or the financial condition of Cigna-HealthSpring CarePlan, please call us at 1 (877) 653-0327 (TTY: 711), 8:00 am - 8:00 pm Central time, 7 days a week. Call Customer Service at the number on your Cigna … Important Contact Information. 4. These changes should be submitted within 30 days. Call Customer Service at the number on your Cigna ID card. Remember to contact the phone numbers on the card for assistance and follow guidance in order to verify eligibility, referral/no referral and authorization guidance. This website is provided by Cigna European Services (UK) Limited, a company incorporated in England and Wales having its registered address at 13th Floor, 5 Aldermanbury Square, London EC2V 7HR and registered number 00199739. Box 841569. During the process, we strive to maximize the impartiality of our appeals reviewer. Contact Cigna customer service. Please refer to the CDC for the most current updates on the coronavirus status, and we will continue to share updates as situations evolve and change. P.O. We recommend that you start working on your appeal ASAP — waiting until the last minute could be a big mistake. Where should I send my dispute if I am submitting by mail? Helping Patients Together. Health Plan Members: (888) 472-4352 Providers: (888)-215-9841 You can also reach a representative by completing our request form. Make sure your contact information is up-to-date so you don’t miss out on important notifications about your plan. Call CIGNA at the number listed on the back of the covered individual's ID card if you ... appeal. Claims and Appeals questions: Phone: 1 (800) 627-7534 | Fax: 1 (860) 731-3463. Phone Number; Economic Dislocation and Worker Adjustment Assistance Act (EDWAA) 202-693-3500. eLaws (OASP) 202-693-5959. Ambetter from Absolute Total Care Member and Provider Services Phone Number: 833-270-5443. Load Your Administrative Record with All the Evidence of Your Disability. If your ID card is not available, you may use one of the Customer Service telephone numbers below. Just remember to include your subject matter, deadline and contact information. Call 1-866-393-5366 or 305-559-5366 (TTY 711) We’re here from 8:00 a.m. to 8:00 p.m., seven days a week. New guidance from the Federal Government as to extended deadlines for 1) COBRA, 2) special enrollment, and 3) healthcare claim filings/appeals. Learn more on ASHLink: Information for Providers. 1 If you provide a mobile number, you acknowledge that clicking “Submit” below shall constitute your electronic signature and agreement to receive marketing communications which may be sent through an automatic telephone dialing system or prerecorded message from CareAllies at the mobile number provided. Claims Address. Number of grievances, appeals, and exceptions made by members. Fill out, securely sign, print or email your cigna appeal forms instantly with SignNow. Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. An appeal is a request to change a previous adverse decision made by CIGNA. 1-800-624-0756 (TTY: 711) for HMO-based plans and Medicare Advantage plans. Antwerp (headquarters) Plantin en Moretuslei 299. eviCore is committed to providing an evidence-based approach that leverages our exceptional clinical and technological capabilities, powerful analytics, and sensitivity to the needs of everyone involved across the healthcare continuum. Suite 106 Tampa, FL 33618 Timely Filing Limit is the time frame set by insurance companies and provider has to submit health care claims to respective insurance company within the set time frame for reimbursement of the claims. ... Aetna Better Health TFL - Timely filing Limit: Initial Claims: 180 Days Resubmission: 365 Days from date of Explanation of Benefits Our Customer Care Unit is a team of specialists with extensive knowledge of claims processing and benefit plan language to ensure a seamless customer service interaction. If you want Medicare to be able to give your personal information to someone other than you, you need to fill out an "Authorization to Disclose Personal Health Information." Upon received tone, enter calling card number and PIN 1865798181-4488; Upon the Confirmation tone, please enter your local Cigna contact center number on the back of your ID card. We are continuing to operate under normal business hours and are here to assist. The next slides provide information on CIGNA's appeal guidelines and explain how to submit an appeal. 1. Box 9165 Hingham, MA 02043-9165 www.medicarenhic.com IVR: (866) 419-9458 Employees' Compensation Appeals Board (ECAB) 202-693-6420. Cigna-HealthSpring Claims Address Mail Paper Claims to: Cigna-HealthSpring PO Box 981706 El Paso, TX 79998 Mail Appeals to: Cigna-HealthSpring PO Box 24087 Nashville, TN 37202 How to Contact Us When You Are Making An Appeal Or A Complaint Step 1: Contact CIGNA’s Customer Service Department at the toll-free number listed on the back of your ID card to review any adverse coverage If you still cannot get through to Prudential, please contact Cigna’s Plan Administrator, Jill Vaslow, at 1-855-846-0164 or by emailing planadministrator@cigna.com. In most cases, you will only have 180 days to file your complete appeal. 1-877-224-8221 If you are NOT currently enrolled in a ConnectiCare Medicare Advantage Plan Provider Resource Manual. 1-800-224-2273 (TTY: 711) Available 8 a.m. to 8 p.m., seven days a week. If you submit via fax the request will not be processed. The HICAP phone number is 1-800-434-0222. You can attach it in the online renewal form or with the IRO Application, Form LHL006. In most cases, providers and facilities file claims for you. Call collect - charges will be accepted by Cigna Physicians, hospitals, clinics and additional providers access vital information related to member eligibility and claims status via AlliedBenefit.com. Type. Information regarding appeal options, and with whom an appeal should be filed, can be found in the determination letter. To verify transplant benefits and get pre-authorization for transplant services for your patients with Cigna Health Care coverage, please call 1.800.668.9682 to speak with a representative in the Cigna LifeSOURCE Transplant Case Management Department. Per the CDC, as well as state and local public health departments, it is recommended that patients first be screened by phone or video by their physician for potential COVID-19 symptoms. 888-391-3040. You can call Cigna at (800) 238-2125 toll free number, write an email, fill out a contact form on their website www.cigna.com, or write a letter to Cigna Corporation, 900 Cottage Grove Road, Bloomfield, Connecticut, 18505, United States. Upon received tone, enter calling card number and PIN 1865798181-4488; Upon the Confirmation tone, please enter your local Cigna contact center number on the back of your ID card. If a Customer Service representative is unable to change the initial decision, you will be advised at that time of your right to request an appeal. Refer to the contact information received on the authorization or denial letter . Leadership and staff are taking action on your behalf and working with carriers to ensure their processes are centered on quality care for our patients. includes their ID number, case manager’s name and phone number, and claims and case management 800 numbers. Office/Contractor Appeals Address; Defense Health Agency: Defense Health Agency Appeals, Hearings and Claims Collection Division 16401 E. Centretech Parkway 711 for Telecommunications Relay Services/TRS. Welcome to OrthoNet. Here are two ways to get help from Medicare: Call 1-800-MEDICARE (1-800-633-4227), 24 … Through our proactive cost management strategies, trend management, technological efficiencies and strong provider relationships, Allegiance leads the way for a new future in employee benefits. A recent peer-reviewed study demonstrates that Real Appeal delivers a more than 2:1 ROI in just three years. External Tools. First Step. All callers (except Puerto Rico) 800.882.4462. The main purpose of the CIGNA LIFESOURCE ID card is so members facing transplant have critical contact information at their fingertips. Our approach is based on decades of clinical weight loss research focused on simple steps combined with personalized tools and support. Requests for claim appeals must be made within 120 days from the date of remittance of the Explanation of Payment (EOP). 800-771-3205. With over 35 years of experience, the Allegiance family of companies has earned a reputation for quality, service and efficiency that is unmatched. Have recovered $200M+ for our clients. If you have questions about your Cigna stock, you can call investor relations department, Will McDowell at 1-215-761-4198 or 1-215-761-3516. Before beginning the appeals process, please call Cigna Customer Service at 1 (800) 88Cigna (882-4462) to try to resolve the issue. High Option. Customer Service & Care. Our team is available 24 hours (including weekends and holidays) for urgent requests. Appeals You can call Cigna for a Member Advocate to help you file an Appeal. Box 5225 Scranton, PA 18505-5225 Initial Determination Complaint Appeal You can call Cigna at (800) 238-2125 toll free number, write an email, fill out a contact form on their website www.cigna.com, or write a letter to Cigna Corporation, 900 Cottage Grove Road, Bloomfield, Connecticut, 18505, United States. Please have your healthcare provided update their records to reflect the new Cigna Group Number. Provider Relations - Find a CIGNA Contact. Box. Contracted health care providers seeking to overturn a partial payment or payment denial decision must file the appeal within 180 calendar days of the initial payment. Aetna Therapy. PDF. This site is designed to partner with Cigna, and provides links to tools you use every day. Service Request System (SRS) The Service Request System (SRS) is your one-stop tool for submitting tickets related to anything from password resets to repricing questions. Include precertification/prior authorization number. If you are a member and would like to nominate a provider or fitness center, visit Member Resources on ASHLink to submit a … eviCore is committed to providing an evidence-based approach that leverages our exceptional clinical and technological capabilities, powerful analytics, and sensitivity to the needs of everyone involved across the healthcare continuum. Precertification process Learn what services require precertification and how to properly request it for medications, medical procedures, and services managed by … We provide access to solid organ and bone marrow/stem cell transplantation while improving cost containment and reducing financial risk. Our Customer Contact Center is open Monday through Friday, 7:00 am until 7:00 pm CST. In Coordination of Benefits situations, timely filing is determined from the processing date indicated on the primary carrier's explanation of benefits (EOB) or explanation of payment (EOP) Medicare (Cigna for Seniors): In accordance with Medicare processing rules, non-participating health care providers have 15 to 27 months... Phone number. You'll be joining Cigna's global network of health care professionals dedicated to providing care to our customers wherever they are in the world. The Cigna HealthCare OAP Network has a large national presence for network access. Cigna-HealthSpring Claims Address Mail Paper Claims to: Cigna-HealthSpring PO Box 981706 El Paso, TX 79998 Mail Appeals to: Cigna-HealthSpring PO Box 24087 Nashville, TN 37202 Provider Relations representatives are available by phone, as always. Customer Service & Care. Health Provider Portal. 0011800 82 62 73 32. Business website. The medical records and … Phone Number 1 (800) 433-5768 24 hours a day, 365 days a year * Live Chat is available for customers enrolled in certain products or services. This site is designed to partner with Cigna, and provides links to tools you use every day. Country. +32 3 217 57 30. Box 211088 Bedford, TX 76095. JURISDICTION DME MAC/DMERC PHONE NUMBER Jurisdiction A National Heritage Insurance Co. Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New York, New Hampshire, New Jersey, Pennsylvania, Rhode Island and Vermont DME - Specialty Claims P.O. Submit Great-West Healthcare-Cigna (GWH-Cigna) claims directly to GWH-Cigna at the claims address on the member's ID card: PO Box 188061, Chattanooga, TN 37422-8061. The request is reviewed. "First I wanted to extend our gratitude and praise for a job very well done regarding our health insurance. innovative solutions and data analytics that inspire creative solutions. A Customer Support representative may be able to quickly resolve your issue outside the formal appeals process. If the level of review is an appeal you will receive a determination within the standard 30 days, or earlier based on state or federal requirements, as defined in the appeal rights of the initial decision notice. Stay informed with important information for providers. EXPERIENCE. To verify transplant benefits and get pre-authorization for transplant services for your patients with Cigna Health Care coverage, please call 1.800.668.9682 to speak with a representative in the Cigna LifeSOURCE Transplant Case Management Department. As a last resort, please contact the Amara v. Cigna Pension Hotline that Class counsel have set up, by calling 1-866-545-7361 or emailing mycignapension@verizon.net. Submit electronic claims with payer number 62308. eviCore. Five Tips for Winning a Cigna Disability Appeal #1: Understand Your Appeal Deadline and Prepare Early. Mail paper claims to: Cigna Medicare Advantage P.O. Click here for COVID-19 updates. Calls to this number are free. Evernorth is the newest member of the Cigna Corporation and encompasses MDLIVE, Express Scripts, eviCore, Accredo, and their affiliates. Questions about KelseyCare powered by Cigna: 713-442-5852 or email julio.i turriaga@kelsey-seybold.com. If your CIGNA or LINA disability insurance benefits have been denied or terminated, call Frankel & Newfield today for a free consultation at 877-LTD-CLAIM (877-583-2524). Phone: 1 (877) 653-0327 TTY: 7-1-1 Hours: 8:00 am – 5:00 pm Central Time, Monday - Friday Main phone number: 617.972.9400. Cigna also has a three-step process to appeal or request review of coverage decisions. Find appeal policies, claim editing procedures and laboratory and reimbursement information critical to working with Cigna. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including HealthSpring Life & Health Insurance Company, Inc. Join Today 1.800.444.4558 . Include copy of letter/request received. There are three ways to appeal a previously processed claim: Fax the request to Cigna-HealthSpring at 1 (877) 809-0783. Find comprehensive, affordable health benefits for postal workers, federal employees and retirees. Provider Claims Appeals to Cigna. We are committed to working with you to help your patients gain access to quality transplant services and benefits. We saved a small amount on total premium and reduced the deductible by 50% while cutting the maximum out of pocket, we consolidated all health and wellness benefits through one provider, one insurance card and we have experienced simply amazing service from the EMI Health team." Company Name. How to File a Claim. Enrollment in Cigna-HealthSpring … 1 of 1. Providers must use the new Cigna Group Number for claims to be submitted properly. For Magellan Rx Pharmacy specialty medication needs, please call us at 866-554-2673 Monday through Friday, 8am – 10pm Eastern. C/O Cigna Business. Get all the information you need about Medicare Part D enrollment. CIGNA AND HEALTHPARTNERS STRATEGIC ALLIANCE. Contact To obtain the aggregate number of Cigna-HealthSpring CarePlan grievances, appeals, and exceptions, or the financial condition of Cigna-HealthSpring CarePlan, please call us at 1 (877) 653-0327 (TTY: 711), 8:00 am - 8:00 pm Central time, 7 days a week. Glen Burnie, MD 21060-1358. Ambetter from Absolute Total Care - South Carolina. Form used by Patients/Injured Employees or persons acting on their behalf or health care providers to request a review by an Independent Review Organization (IRO) for disputes of medical necessity. Our Customer Care Unit is a team of specialists with extensive knowledge of claims processing and benefit plan language to ensure a seamless customer service interaction. 0 other reviews that are not currently recommended. Participants and/or physicians with questions concerning the appeals process may call Cigna at: 1- 800-558-8361. Box 38639 Phoenix, AZ 85069 Do not send disputes to P.O. English. How to Check Status of a Claim. Call us: Phone Number: 1 (800) 668-3813 TTY: 7-1-1 8:00 am — 8:00 pm, your local time, 7 days a week. KelseyCare Concierge: 713-442-0006 (Toll-free: 866-609-1630) Call your KelseyCare Concierge Monday – Friday, 8 a.m. to 5 p.m., for personalized assistance in scheduling appointments and selecting physicians. When the Plan member is traveling outside of their state of residence, submit all claims to: CIGNA … Mail address: Send all Appeal requests to: CareCentrix – Appeals PO BOX 30721-3721 Tampa, FL 33630 *Please be advised, Federal Express, UPS and Certified Mail cannot be delivered to a Post Office Box, therefore, providers should send those claims to: CareCentrix – Appeals 10004 N. Dale Mabry Hwy. You can call Medicare directly for help with problems. innovative solutions and data analytics that inspire creative solutions. If customer service is unable to resolve your concern, ask the representative how to appeal. Allied is a national healthcare solutions company that supports healthy workplace. Ambetter Member and Provider Phone Number. HICAP has trained counselors in every county, and services are free. Submit claims along with Other Insurance Carrier's Explanation of Benefits to: APWU Health Plan. eviCore. OrthoNet Provider Services Departments. CMS-1500 claims must be stamped corrected claim. There are many benefits to becoming a contracted provider, and you’ll see it’s as easy as 1-2-3! update, please feel free to contact the Cigna-HealthSpring Provider Service Center at 1-800-230-6138, or you may reach out to your local Network Operations Representative. Enter your contact information and one of our representatives will be in touch. update, please feel free to contact the Cigna-HealthSpring Provider Service Center at 1-800-230-6138, or you may reach out to your local Network Operations Representative. 1441 Main Street, Suite 900, Columbia, SC 29201. HMO and Medicare Advantage - 1-800-624-0756 (TTY: 711) Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) (TTY: 711) Voluntary plans - 1-888-772-9682 (TTY: 711) Worker's comp - 1-800-238-6288 (TTY: 711) ASA and Meritain - use phone number on member's ID card Learn More. CIGNA BEHAVIORAL HEALTH OF CALIFORNIA, INC., GRIEVANCES AND APPEALS: How to File a Grievance. See the latest results. Cigna STAR+PLUS plans help people like you get the health care they need when, where, and how they need it. STAR+PLUS is a Texas Medicaid managed care program. Include copy of letter/request received. Aetna Focused Claims Review. Cigna Appeals Form. As problem-solvers, innovators and collaborators, our team pairs. For help, call: 1-800-511-6943.
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